How long does shipping take?
Orders are processed within 1–2 business days. Once dispatched, delivery to Australia takes approximately 3–10 working days. The total estimated delivery time is 4–12 business days. Please note that delivery times are estimates and may vary depending on your location and carrier conditions.
How much does shipping cost?
We offer free shipping on all orders with no minimum purchase required.
Can I track my order?
Yes. Once your order has been dispatched, you will receive a confirmation email with your tracking details. You can also track your order at any time by visiting our Track Your Order page.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and UnionPay. All transactions are processed securely via SSL encryption and are PCI DSS compliant. All prices are listed in Australian Dollars (AUD).
Is my payment information secure?
Yes. Celestia Gold Coast uses SSL (Secure Sockets Layer) technology to encrypt all sensitive information during your transaction. We never have access to your full card number. For more information please visit our Payment Policy.
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, your item must be returned in its original condition, unworn and with tags attached. To initiate a return please contact us at support@celestiagoldcoast.com. For full details please visit our Return & Refund Policy.
How do I start a return?
Contact us at support@celestiagoldcoast.com within 30 days of receiving your order. Once your return is accepted we will send you detailed instructions on how and where to send your item. Items returned without prior approval will not be accepted.
When will I receive my refund?
Once we have received and inspected your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
What if my item arrives damaged or incorrect?
Please inspect your order upon reception and contact us immediately at support@celestiagoldcoast.com if your item is defective, damaged or incorrect. We will evaluate the issue and resolve it as quickly as possible.
Can I cancel or modify my order?
Please contact us as soon as possible at support@celestiagoldcoast.com if you need to cancel or modify your order. We will do our best to accommodate your request, however once an order has been processed we may be unable to make changes.
Do you ship to PO Box addresses?
Unfortunately we do not ship to PO Box addresses or restricted areas. Please ensure you provide a valid residential or business address when placing your order.
How can I contact customer service?
You can reach our customer service team at support@celestiagoldcoast.com or by phone at +61 434 068 134.
Customer Service Hours:
Monday to Friday | 9:00 AM – 5:00 PM (AEST)
Weekends | 11:00 AM – 4:00 PM (AEST)
We aim to respond to all inquiries within 24 hours.
Where is Celestia Gold Coast based?
Celestia Gold Coast is operated by Klikzen Limited, a company based in Hong Kong. Our warehouse is located at 3/124 Pohlman Street, Southport, QLD 4215, Australia. For full business information please visit our About Us page.